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Resume

Education

Masters of Science in Technical Communication
North Carolina State University, December 2011

Bachelor of Science in Textile and Apparel Business Management
North Carolina State University, May 2005

Masters Thesis Project: Development of curriculum for graduate course on Social Media and Technical Communication

Microsoft Office Suite for Windows; iWork Suite for Macintosh
Adobe Products: Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks and some Flash
Camtasia, Captivate and Jing
Remedy Call Tracking System
Knowledge of web standards, HTML, XHTML, jQuery and CSS; experience with PHP, ASP, XML and Javascript
Experience with administration and customization of content managements systems: WordPress, Drupal and Joomla
Accessibility and usability testing and design experience
Database management for MySQL

Troubleshooting in Windows and Macintosh environments. Some experience with Unix and Linux.
PC and printer configuration and troubleshooting
Familiar with basic networking concepts, routers, servers, network protocols etc.

2005-present	NC State Office of Information Technology Technology Outreach Specialist Web design and development for clients internal to NC State University; project planning for clients, including budget and timeline; coordination of outreach activities for parents and students; training, presenting and document design tasks
2003-2005	NC State Office of Information Technology Education and Publications Assistant Organized training for graduate and undergraduate students; developed training materials and taught course on a variety of technology topics; coordinated outreach activities
2001-2003	NC State Office of Information Technology Computing Help Desk Consultant Assisted clients via email, phone and in-person on a wide-range of technical issues; completed internal-facing website for consultant resources
2002-present	Marit Web Design and Consulting Private consulting including web design and development, site maintenance and hosting assistance; usability test design and coordination; development and delivery of training materials on a variety of technology topics

Coordinated 20+ staff members for student and parent orientation activities
Directed a city sponsored camp including 5 counselors and 200+ children
Member of hiring committees for multiple full-time employees; hiring and management of multiple part-time employees
Wrote and taught classes on Excel, PowerPoint, HTML and Webpage Design (Dreamweaver), Photoshop, Fireworks, WordPress, Google and others
Proposed, planned, marketed and taught classes for university undergraduate students
UNC CAUSE 2010 Chair for Marketing and Publications
Project leader for IT Orientation activities including New Parent and New Student Orientation sessions, Transfer Orientation sessions, information fairs and an IT print publication
2008-2009 Vice President of the award-winning NC State chapter of the Society for Technical Communicators; Vice President for new NC State SIGDOC Student Chapter

Completed Pathways Leadership Training: June 2008
PHP Training: Completed April 2007
SAS Programming Essentials coursework: Completed August 2004
Performed outstanding customer service skills in retail, education and business oriented markets